We know your business cannot afford any downtime. So when it comes to ensuring your systems are up and running, Jalubro prides itself in being one of the best in the business. Whether you require post implementation support, or you want to switch to your support to us from your current support provider, we can help by providing;
24×7 support of business applications for availability and performance. We also monitor jobs and interfaces to ensure that your business does not have downtime. Our help desk assists you record incidents, investigate cause of issues and resolve these in a timely manner.
All our production support activities are based on ITIL processes. This includes incident management, problem management involving root case analysis, change management, maintenance of knowledge repository for reference and to derive best practices.
Release and change support
We can set up dedicated test environments to deliver release and change activities. These include release coordination, emergency releases, build and code deployment and configuration management tool administration.
For more information please get in touch.