Dynamics CRM is a suite of fully integrated marketing, sales and customer service tools designed to provide organisations with complete visibility into their customers all the way from initial contact to after sales care. Dynamics CRM allows organisations to introduce business improvement across key processes and increase productivity and profitability. It can be deployed quickly and is operated with the familiar Microsoft Office ‘Outlook’ interface providing familiarity for users.
For marketing teams, Dynamics CRM increases efficient collaboration and sharing of information. It also provides the required insight to make more informed decisions based on customer feedback and outcomes of previous engagements. This insight significantly improves vital marketing processes, including campaign management as well as reporting and analytics.
Dynamics CRM ensures sales team effectiveness and simplifies account and contact management as well as providing forecasting and sales analysis both offline and on mobile device. By providing real time access to leads and other customer data sales teams are able to increase efficiency and revenue with additional cross sell and up sell opportunities.
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